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Maximum number of contacts in webtext group???

Scout

Hi in your new webtext you state in FAQ

 What is the max limit of contacts possible in a group for a standard user?

As you can only send a maximum of 500 messages in a month, any group should contain less than 500 contacts.   

I was glad of this change as this would make it easier for me to send webtexts to our club without the need to split them into different groups.

 

I have added a group with approx 55 users and when I try to send the webtext I get an error message   "Maximum 30 contacts per message."

 

Can you please advise if it is 30 contacts or 500 contacts.  Had I know it was only 30 I would have not wasted my time adding nearly double that number.

 

 

 

Re: Maximum number of contacts in webtext group???

3 Moderator

Hey Brosna 👋 The maximum texts that can be sent within the month is 500 but the maximum contacts in a group message is 30 contacts. Take a look at the webtext T&C's here  👉 https://bit.ly/2tXw1Mq Let me know if you need anything else 😊 Mairéad

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Re: Maximum number of contacts in webtext group???

Scout

Thanks for your prompt reply.

 

Might I suggest that you should change the below FAQ and answer - as this is misleading.  

 

 What is the max limit of contacts possible in a group for a standard user?

As you can only send a maximum of 500 messages in a month, any group should contain less than 500 contacts.   

 

Marion

Re: Maximum number of contacts in webtext group???

3 Moderator

Thanks for the feedback Brosna, I'll definitely forward this feedback to the relevant team as I can understand the confusion here. Thanks for taking the time to point this out 👍 Mairéad

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