Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!

Late fee for bill already paid

Today I received a €12.70 unpaid fee in my bank account even though my bill had already been paid via the 3 app and the money was taken from my bank account. I paid the bill in advance of the due date and received confirmation from 3 that they had received my payment and issued me with a reference number. Don’t understand why I’ve been charged a late fee?...

Re: Late fee for bill already paid

3 Community Manager

@ShaunaBro Hi there, we present the direct debit about 10 working days before the due date. So if a card payment was made during that time, the bank will still go to process the direct debit, as there isn't enough turn around time to notify the bank that a card payment was made.  If funds are available in your bank account a second payment will go through, however, if the direct debit isn't successful, the bank will issue a fee. 


At Three we are updating our systems to make your 3Community experience even better. From Friday the 24th of January, the community will become read-only in preparation for launching a new and improved 3Community later this year

All our useful tips and information can still be viewed in the posts and blogs. Once the new 3Community is ready to go, you will be the first to know. If you are a current member and need help during this time, you can still drop us a private message or alternatively contact us on Facebook or Twitter

Thank you for all your contributions to 3Community and we are excited to welcome you to your new 3Community soon