Huawei dongle speeds are not as promised

DarylG33 · ‎06-11-2018

Hi I just signed a 16 months contract with 3 for the 750gb dongle modem and it promises up to 300mbps yet I'm getting only 4mbps download and barely 1 of an upload there is only 4 signal bars and trust me I tried moving it around and see if I could get full still nothing I'm sick of testing the internet connection because its using up my gbs also it's mainly for gaming on a playstation 4 can anyone help also I live in a mobile home

Mac_n_cheese · ‎06-11-2018

Did you buy it online? As far as I know, if you did you have 14 days to return if unhappy with it for any reason.

I am not a Three employee. I'm just a little helper

Michael_Mick · ‎08-11-2018

@DarylG33 Have you tried connecting your console to your router using the ethernet cable? it would get rid of any interference which could be giving you less speeds? What router are you using? If its the new router then you can open your dashboard 192.168.8.1 and switch on 5ghz only. I've seen a few articles here where this improves the speeds but clearly, it won't work on WiFi. Try that when you're gaming and then switch to 2.4ghx when using WiFi. Test it out and come back here to let us know if it works.

DarylG33 · ‎08-11-2018

Hi yes I have been connected to the ethernet cable since the start

DarylG33 · ‎08-11-2018

Hi I did not buy online unfortunately

Mac_n_cheese · ‎08-11-2018

@DarylG33 did you try the 5ghz thing and knocking off the 2.4ghz

I am not a Three employee. I'm just a little helper

DarylG33 · ‎08-11-2018

It doesn't give me that option I rang 3 they tried to sort it but I haven't
a clue if its gonna work or not.

Michael_Mick · ‎09-11-2018

You enter 192.168.1.8 or 192.168.8.1 into your browser then username and pword are admin. Click on settings and then WLAN settings. You'll see 2.4 and you'll see 5ghz. Enable 5 GHz by disabling 2.4ghz. I've seen some screen shots and once you're in those settings it's easy to follow and save/apply. I'd try this and see how you go.