20-07-2018 02:05 PM - edited 20-07-2018 02:05 PM
I'm living in Dublin 1, Just got the Three Broadband package two days ago, set it up, only 1 or 2 bars coming up on the router, did a speed test, got about 1mb download and 2mb upload, I'm not a newbie to tech,
so as i use Eir for my smart phone, i created a hot spot for my laptop via the phone (eir) and i was getting faster speeds than i was on three, this is not on, i have also checked this using a 2 tablets and various smart phones, It's still the same, i shouldn't be getting such slow speeds, is there a problem in the area, as i'm thinking of bringing the router back and cancelling my contract. not very happy.
on 20-07-2018 03:03 PM
Firstly, I'd like to welcome you to the Community! I'm sorry to hear that your speeds aren't as fast as expected! We have a few ways to try improving the speeds, if you can give them a go? Have you tried out disabling 2.4ghz signal in the router setting? When you log into it > Go to wlan settings and click into basic. There you'll see 5ghz and 2.4ghz. Your router could be emitting both by default so the theory is if you switch off 2.4 then you'll be using 5ghz which is faster.
Alternatively, you can also try switching to 3G only and restarting the modem to see what speeds are like on 3G? In case they're better than 4G in your area?
Let me know how you get on!
on 20-07-2018 03:58 PM
Thank you for the prompt reply, i will give that a go when i get home from work and let you know if the speed is any better.
on 20-07-2018 04:21 PM
That's perfect Brian, hopefully this will help but definitely keep us posted either way! 😊
on 17-11-2018 10:54 PM
I signed up for 3 broadband a few weeks ago, and the speeds are very disappointing. I just followed your advice on disabling the 2.4g and only enabling the 5g and the download speeds I'm getting are less than 1mbps on the standard broadband speed test.
If I switch to using my Virgin mobile phone as a hotspot, I get download speeds of nearly 7 mbps, which is really frustrating as it's same network! I'm living alongside a 3 mast which makes this even more odd.
18-11-2018 12:03 PM - edited 18-11-2018 12:04 PM
@omathum2Are you using it wired or wireless (the 5ghz I mean)? where have you the router? It can take a while but if you try a few different places around your house, you might find the best spot. Are you always only getting 1 or is it in the evening? Anyone in your house using it to upload or any high users? - gaming will affect anyone else trying to use the broadband? Turn it off at least once a day and try moving to 3G connection if it happens in the evening which could be down to more people using 4G at that time.
on 18-11-2018 12:14 PM
on 20-11-2018 08:52 PM
I'm using the 5ghz network wirelessly with the 3 Huawei B525 router. I've tried it a few places around the house and that makes no difference. In the evenings at peak times, it's well below 1mbps. Even during the day tho, it's not much better. There's only 1 other user and she only uses for her phone, so it's not that. Even if there are more people using in the evening, it should not be that slow. That's not the quality of service I signed up for. Even allowing for contention and others using it at peak times, it should be better than that.
on 23-11-2018 09:31 AM
@omathum2 Would you like us to take a closer look at your service to see if there's work going on in the area? Do you know where your local mast is and the direction it faces? If so, place the router in that direction at that side of house/apartment and see how you go over the next 24 hours. I know this has helped others experiencing the same thing and if you still need some help then come back to me here or just send me a PM with the account details so I can run some tests.
on 14-03-2019 07:23 AM