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How to get ports open

Hi hooe you can help .. son is struggling to play xbox live ... games keep freezing .. it was suggested to me that I have to get several ports open .. how can this be done .. please any help I would appreciate as I have a very frustrated son here ... appreciate any help .. thank you
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Re: How to get ports open

3 Moderator

Hi @Tracytroy34 and welcome to 3Community! Do you have a broadband account with Three? Do you mean you want to activate an IP address?

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