Thanks @billbond4@Quickmine Can I ask why you'd like to cancel your account, is there anything I can do to help? Send a PM with your mobile number, name, address, date of birth and I can check this out for you 👍
To move to prepay you just buy a new sim with a prepay number and then customer support move your number to the new prepay sim. It's easy and I didn't need to give notice because I stayed with 3, same goes.for you really. Not sure why mods need a reason why, if you're staying. Hope that helps.