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Credit taken

I topped up my phone today by €20, then turned on my data and texted a bit & now my credit balance is displaying €8.44. I have no idea where my money has gone but I need it back! The €20 is supposed to give me all you can eat data, free texts and I have used it for years. Also does my all you can eat data work now that more than half my balance is gone? Any help would be much appreciated, thanks!

Re: Credit taken

3 Community Manager

Hi Niamh, the minute you top up and get the text the plan is activated, it doesn't matter what credit is left your All You Can Eat Data remains active for the 30 days. Can you send me you number in a PM so i can check this for you? Rachel 

Re: Credit taken


Re: Credit taken

3 Moderator

Hey @Orlac 👋 Is there anything I can help you with here? Mairéad 😊


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