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Contract Change Issue

Good afternoon,


I had tried to terminate my contract with Three back when the contract change relating to EU roaming charges were announced.


Despite not receiving any letter from Three (old postal address, surely not the most effective method of contacting a customer you provide mobile services to), I attempted to contact Three both on the provided 1800 number and via live-chat to no avail.


I am now reading that Three have been fined in relation to the inadequately advising their customers in relation to this.


I note from the article, that Three are contacting customers again to notify about the change in contract. When is this happening? How are you identifying customers? I would certainly still like to cancel my contract with Three.




Re: Contract Change Issue

3 Moderator

Hi Darragh, you will need to get in touch with our dedicated team to discuss this further. You can contact them via webchat here 👉

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