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Charged €61 for 8mb of data used in Switzerland after 3 text

Hi there,

I’m currently in Singapore so I couldn’t call to speak to someone directly hence why I am posting here.

When I landed in transit in Switzerland, I used my phone after receiving a misleading text saying I could use my plan in the EU. This is usually not a problem as I travel frequently in Europe. I know Switzerland is not in the EU but I was tricked into turning on my data roaming for a moment after receiving this text and I have been billed for that minute.

My query is, why was I sent this text to say I could use my balance in the EU when I was not in the EU? It was misleading and wrong and I do not wish to pay for it.

Thanks,

Cian
Posted From Apple iPhone

Re: Charged €61 for 8mb of data used in Switzerland after 3

3 Moderator

Hi @Cianoneill 👋  As a network we are legally obliged to send all customers a text when they arrive in a different country to advise of the roaming rates they may be charged. EU roaming in Switzerland is only available for customers on certain plans, to confirm if roaming in Switzerland is included in your plan, please check out our roaming rates page ​​​​​​​https://bit.ly/1Ia9xgF Mairéad

Re: Charged €61 for 8mb of data used in Switzerland after 3

Legally obliged to send customer information that is misleading and not
relevant to the country they are in? I wouldn't think so...
Switzerland is not in the EU, yet I received a text saying "Your monthly
allowance can be used in ROI and EU." Why would 3 feel obliged to provide
advice for somewhere other than my location at that time? If I travelled to
California, would I receive advise about charged in Mexico? I would not
have turned my data roaming on if I didn't receive this text. Also, if you
say Switzerland is included in EU roaming, then why was I charged after
receiving such a text? I later received a text telling me that I reached my
roaming data limit. I immediately switched off my data roaming.
Highlighted

Re: Charged €61 for 8mb of data used in Switzerland after 3

3 Moderator

I'll look into this further for you Cian, can you pop me a PM please with your number? 

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