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Can you Cancel your plan within 30 days if your not happy?

Lookout

Hi,

 

I an considering buying the new 3 broadband 2 plan the 30 euro a month for 750Gb one, and was just wondering if i am unhappy with the service can i cancel my contract within 30 days?

 

Any help with this would be great as i cant find any information on this when looking at the deals. 

 

Thanks.

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Re: Can you Cancel your plan within 30 days if your not happ

3 Moderator

You can return the modem and opt out of the 18 month contract but you have to ensure you do this within the first 14 days 👍

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Re: Can you Cancel your plan within 30 days if your not happ

Hi Neilg 👋 If you buy the plan online or over the phone, you can return the modem within 14 days if you're not happy. This is due to the distance selling regulation 👍 Steve

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Re: Can you Cancel your plan within 30 days if your not happ

Lookout

Hi Stephen,

 

So i am able to return the modem but not opt out of the 18 month plan is that correct?

 

thank you for your quick response.

 

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Re: Can you Cancel your plan within 30 days if your not happ

3 Moderator

You can return the modem and opt out of the 18 month contract but you have to ensure you do this within the first 14 days 👍

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