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Can’t make or receive calls

Navigator
Hi. 2 three mobiles in the house and neither can make or receive calls. We have turned them off and on again but no luck. Can send and receive texts and internet is working fine. Please help, we need to be contactable. In the arklow area. Thanks.
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Chosen Solution

Re: Can’t make or receive calls

Navigator
Both phones working now. Thank you.

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Re: Can’t make or receive calls

Navigator
Anybody there to answer?
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Re: Can’t make or receive calls

3 Community Manager

Hi Meloc 👋 I'll need to look at this in more detail. Can you PM the details of the two numbers please? ( name, address and date of birth) Deb

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Re: Can’t make or receive calls

Navigator
Hi Deborah. Any update? Both phones still not reachable from any network, either silence on the phone or going straight to voicemail. Cannot send or receive texts to either phone from3 network. We need to be contactable and at the moment we are not. This issue has been ongoing all day now and still no answer as to what is going on. I’d be very grateful if this could be looked at ASAP.
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Re: Can’t make or receive calls

3 Community Manager

We are working to get to the root of this and get a fix in place. I haven't forgotten you, and will pop back to you as soon as I hear something.

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Re: Can’t make or receive calls

Navigator
Ok thanks.
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Re: Can’t make or receive calls

Navigator
Both phones working now. Thank you.
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Re: Can’t make or receive calls

That's great to hear Tom. Let me know if you need absolutely anything else. Otherwise, have a fantastic evening. 

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Re: Can’t make or receive calls

Lookout

Hi can't make or receive text or calls since around 1pm yesterday, did all the usual turn off , sim card etc still the same this morning. Help please

By the way where is the'' new topic'' button on the forum.

Pat

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Re: Can’t make or receive calls

3 Moderator

Hi @PATH 👋 Our tech team are continuing to work on this and will have this completely restored ASAP. I'll keep you posted here as to when this happens. If you go to your blog dashboard, you'll see the option for New Topic 👍

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