on 24-08-2015 12:32 PM
I am a new mobile broadband customer who took out a Pro package last week
I am using a E3531 broadband dongle
The Hilink software is showing I have 3 bars on H+ yet it takes 4 or 5 minutes to load a webpage no matter what page I try even something simple like Google takes forever to load
Tried to do a speedtest but the page would not load, speed is improved a bit now for a little while so here are the results of the speed test
Ping 40 Ms
Download speed 0.26 Mbps
Upload speed 0.16 Mbps
The Hi Link SW has access to my Firewall , also my browser Google Chrome has access to the Firewall, I have tried with different broswers like Firefox, Edge and IE, even downgraded the laptop from Windows 10 back to Win 8.1, and tried on another laptop and on my main desktop PC, the connection is extremely slow or there is no connection possible at all.
Dongle is new, have wiped the sim several times already and if I am lucky I get a couple of hours with a normal connection so there is no problem with the dongle, sim or laptop.
It seems to go down around noon every day, I live in rural Ireland with no other users in the area so I dont think it is too busy.
I live in Churchtown North Cork
How can I improve my broadband speed and connection?
Current setting is 3G only the HiLink SW does not allow me to change this setting
Please help I took this Pro account because I need to work from home
24-08-2015 01:05 PM - edited 24-08-2015 01:06 PM
That is pretty bad alright! You have a cooling off with any provider by law but im not sure how long that period is for - I am also sure a three rep can troubleshoot some things with you.
Did you sign up to this in store or online?
on 24-08-2015 01:33 PM
on 24-08-2015 02:03 PM