Billpay

[Paula93]

Hi, I have switched to bill pay and my new phone arrived. I selected to bring over my prepay existing number (got the verification code and selected a switch over time) to my new bill phone, but in the package I got a new Postpay SIM and number. Do I ignore the new SIM and put in my existing one to keep my number?

Thanks
Paula

[Michael_Mick · Accepted solution]

No I think your prpeay number will replace the postpay one so you need to use the new SIM. Whatever time you selected just put the new SIM in phone and give it a couple hours to swap over.

[Michael_Mick · Accepted solution]

No I think your prpeay number will replace the postpay one so you need to use the new SIM. Whatever time you selected just put the new SIM in phone and give it a couple hours to swap over.

[Paula93]

Thanks Michael you were right 👍🏻
All sorted now thanks 😊