So back in November my iPhone SE 128GB (which I got off three Ireland) began to issue shocks while charging, I contacted Apple and they collected my phone for investigation, after an investigation they deemed the phone to have a serious fault and issued a replacement one. Three were unhappy with the proof of replacement and their poor standard of English on webchat didn’t help matters. I spent weeks requesting files from Apple which they said don’t exist. Due to poor communication on threes part they finally recognized my proof of replacement was valid today when I contacted them. I contacted three as I received a letter this morning to pay my €228 balance before Wednesday the 14th of March . When I tried to pay and log in today, it wouldn’t recognize my number. I contacted three and was speaking to a customer service representative called Yusuf, he informed me my account had been suspended and I have to pay €1,300 to Cabot??? I told him I wanted to pay the €228 and resume my account. I was also told by three I wouldn’t have to pay for the time I was without a phone November to March. I have transcripts of these conversations. If three think I will be paying the €1,300 for a phone that shocked me and various family members they are seriously mistaken. I have no problem taking this matter further as I have already sought legal advice on this matter and I am protected under Irish Consumer Law, something the three customer representatives wouldn’t be too familiar with it seems.
I would like to resolve this issue and continue on my contract. If this cannot be done I will not be making any payments to three or Cabot and will take this matter further.