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Bill already paid



I paid my bill by card on my3 the day I got the email to say it was available. The transaction shows on my account on 20/12/2017 for €30.27. However, I was charged today (02/01/2018) for that same bill even though it was cleared. Will I be refunded for this or does it go against my next bill?


I honestly don't think that you should be giving people an option to pay online when you are going to just charge them by direct debit  anyways. I have done this previously and never been charged a second time so I'd like to know why you did it this time? If there wasn't enough time to stop a direct debit you shouldn't be giving people the option to pay online.


Please confirm how this is going to be rectified - refund or against my next bill.

Re: Bill already paid


Hi there, I'll check this out for you here. Can you send your details in PM and I'll check this out for you now?


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