Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!
Reply

Bill already paid

Hi,

 

I paid my bill by card on my3 the day I got the email to say it was available. The transaction shows on my account on 20/12/2017 for €30.27. However, I was charged today (02/01/2018) for that same bill even though it was cleared. Will I be refunded for this or does it go against my next bill?

 

I honestly don't think that you should be giving people an option to pay online when you are going to just charge them by direct debit  anyways. I have done this previously and never been charged a second time so I'd like to know why you did it this time? If there wasn't enough time to stop a direct debit you shouldn't be giving people the option to pay online.

 

Please confirm how this is going to be rectified - refund or against my next bill.

Highlighted

Re: Bill already paid

Maestro

Hi there, I'll check this out for you here. Can you send your details in PM and I'll check this out for you now?

Announcements

Hi and Welcome to the 3Community. Stay awhile and have a look around. If you haven't already registered, now is a good time to do so.

Click here to see a guide on getting started.

Register now >>