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Add-on erroneously applied to my account

Scout

Hello everyone,,

I just noticed an Add-on for my account on https://my3account.three.ie/My_allowance that I did not purchase.

 

The Add-on that I did not purchase is:

International Data Roaming (active)

Cost: €10.00 a month

 

Why is this Add-on showing up on my account? Again, I did not purchase this Add-on.

 

Am I being charged for this Add-on? If so, how do I remove it from my account and how do I get a refund?

 

I note the following details on the International Data Roaming Add-on (Online source: https://my3account.three.ie/My_allowance):

"You can cancel this Add-on at any time after the first month by calling us on 1913 (free) from your Three mobile or on 083 333 3333 from any other phone (national rate). This may be subject to a termination fee."

 

Please do not charge me a termination fee for something that was erroneously applied to my account.

 

Thank you for your time and attention.

Re: Add-on erroneously applied to my account

3 Moderator

Hi Hardus, I'll check on this here for you. Can you PM me your mobile number, address, & date of birth for the validation of the account? Once you've done that I'll check when the add-on was activated & if there's any charge for it?

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