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3 has changed my contract. Does the ETF apply?

Scout
HI,

I am on a 3 Classic Flex Max plan on a 24 month contract. I have roughly 13 months left in my contract.

I received a letter today to say that the price of my plan will increase by €4.34 per month from the 3rd of April, 2017.

The letter advised I have the right to cancel my plan without penalty by April 3rd. Can you confirm if this meansounds that the Early Termination Fee would not apply?

Many thanks!
Avril

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Re: 3 has changed my contract. Does the ETF apply?

Legend
You can cancel without penalty

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Re: 3 has changed my contract. Does the ETF apply?

Scout

Me too. I am 6 weeks into a 24 month contract and have just got the letter notifying me of a roughly 20 per cent increase for the remaining 22 and half months of the contract. I have an option to cancel my contract but will I be entitled to the unblocking code for my phone and can I port my number to another operator?

Re: 3 has changed my contract. Does the ETF apply?

Legend

Yes you can leave your contract with penalty, once you notify 3 within the time specified.

NB request your unlock code first ;-)

 

Re: 3 has changed my contract. Does the ETF apply?

Scout

Hello,  I also received the letter this morning, however the number that's provided 1800818021 is not reachable. I rang this number on both landline and mobile phone, I only get short tones not even a busy tone. 

Re: 3 has changed my contract. Does the ETF apply?

3 Staff

Don’t worry if you don’t get to speak to the dedicated team today, you have 30 days from receipt of your communication to discuss your options. 

Re: 3 has changed my contract. Does the ETF apply?

Scout
recieved letters this morning about contract changes - whats going on 7 members of family is with 3g but if this continues we will leave 3

Re: 3 has changed my contract. Does the ETF apply?

Scout
madness we pay enough

Re: 3 has changed my contract. Does the ETF apply?

3 Staff

We are having an issue with the number at present and are working to have it back up and running as soon as possible. Thanks for your patience👍

Re: 3 has changed my contract. Does the ETF apply?

Navigator
Sorry, with or without penalty? The letter said without.

Re: 3 has changed my contract. Does the ETF apply?

Navigator
Sorry, above comment was meant for reply to billbond4's post at 2:07
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