Does anyone know how to get Three to correct a bill before the wrong amount is debited? This is a routine problem: the bill is for the wrong amount every month, I contact Three, they assure me they’ll amend it, they don’t and the wrong amount is debited, I arrange a chargeback which apparently cancels the direct debit mandate, then they charge me for not having a direct debit mandate set up.. Has anyone had similar chronic problems with this company and how have they handled it?
Bocking14 why don't you just pay manually each month instead of direct debit, then you won't have a charge back. Is the wrong amount due to a chargeback? If it is then it's not the wrong amount it's just the chargeback on top of your bill. If you keep arranging a chargeback then your bill will be all over the place because it adds to the next bill I think. Pro-rata I think it is.
I am not a Three employee. I'm just a little helper