Android

[tommyk]

i recently upgraded my phone and was sent a message about unlocking my samsung s7 so i sent off imei no but have heard nothing back. i went online with live chat and they told me my old imei is not registered to them even though i bought it in e three shop through a previous upgrade

[tommyk · Accepted solution]

Got it sorted. Once I put in a different SIM and followed the steps given it unlocked no problem. Cheers

[Three_Deborah1]

Hi Tommy 👏 Welcome to the Community. I'd love to help you out here. I need your personal details 👉 your full name, address and date of birth plus the old IMEI. Can you send them by PM please? Deb

[tommyk]

I got an unlock code last evening but my handset won't allow me to enter it . It's saying it doesn't recognise the number so I'm heading over to my local three shop to see what they can do .🤞🤞

[Three_Deborah1]

No bother at all 👍 Let me know how you get on. 

[tommyk · Accepted solution]

Got it sorted. Once I put in a different SIM and followed the steps given it unlocked no problem. Cheers

[Anonymous]

Perfect! Glad to hear Tommy 👍 Shane