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unlocking samsung phone

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i recently upgraded my phone and was sent a message about unlocking my samsung s7 so i sent off imei no but have heard nothing back. i went online with live chat and they told me my old imei is not registered to them even though i bought it in e three shop through a previous upgrade


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Re: unlocking samsung phone

Lookout
Got it sorted. Once I put in a different SIM and followed the steps given it unlocked no problem. Cheers

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Posted From Samsung SM-G960F

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Re: unlocking samsung phone

3 Moderator

Hi Tommy 👏 Welcome to the Community. I'd love to help you out here. I need your personal details 👉 your full name, address and date of birth plus the old IMEI. Can you send them by PM please? Deb

Re: unlocking samsung phone

Lookout
I got an unlock code last evening but my handset won't allow me to enter it . It's saying it doesn't recognise the number so I'm heading over to my local three shop to see what they can do .🤞🤞
Posted From Samsung SM-G960F

Re: unlocking samsung phone

3 Moderator

No bother at all 👍 Let me know how you get on. 

Re: unlocking samsung phone

Lookout
Got it sorted. Once I put in a different SIM and followed the steps given it unlocked no problem. Cheers
Posted From Samsung SM-G960F

Re: unlocking samsung phone

3 Moderator

Perfect! Glad to hear Tommy 👍 Shane

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