02-06-2017 09:15 AM - edited 02-06-2017 09:15 AM
on 02-06-2017 07:27 PM
on 06-06-2017 07:30 AM
on 06-06-2017 10:31 AM
We have to wait for the manufacturer to come back to us with the unlock code. As soon as we receive it from then we'll be in contact right away 👍
on 06-06-2017 10:35 AM
Hi Karen, that is the reply I've gotten from Three since last Wednesday. Can someone actually pick up the Phone to the manufacturer and have this resolved today because I have gotten absolutely no timeline as to when this will be fixed and in the meanwhile I have had no compensation from Three. I keep receiving the same answer from different people. This could drag on indefinitely given your responses.
on 06-06-2017 12:20 PM
Hi, I spoke to Carol who has told me that your back office generates the code. If there is an issue generating this can I be provided with a replacement Phone. Also Samsung Ireland have said this should take no longer than 48 hours to provide.
on 07-06-2017 12:59 PM
Hi, can you please provide me with an email for your complaints dept. Com Reg have advised me to make a formal complaint and as I am no longer a three customer I cannot do this online via your website as my number is not recognised.
on 07-06-2017 02:38 PM
Hi, Com reg have advised to me make a formal complaint to Three regarding the handling and non resolution of this issue. Can you please let me know what email address I can use to forward a complaint. As I am no longer a three customer, yet my Phone is still locked by Three, I cannot fill in any of your online forms.