on 11-11-2018 02:33 PM
Dear Three Ireland,
Two weeks ago, I purchased an ironically named All-You-Can-Eat mobile plan with your online store. Since I received the SIM-card and slotted it in my Huawei P9 lite (running on EMUI 5.0.1) I have experienced disappointingly low internet speeds. Although advertised as 4G, I have yet to see speeds breaking the 5 Mbps mark, with speeds averaging somewhere in the ballpark of 0.2-1.2 Mbps.
I have checked your 4G coverage on the map provided on your website (https://www.three.ie/coverage-checker/), and I appear to be in an area (Dublin 5) where signals are supposed to be good - indoor as well as outdoor coverage.
I have also tried manually switching to 3G networks on my phone to test if it was any better - it wasn't. There does not appear to be any time during the day when speeds get better (or worse), it is just constantly well below what one could reasonably expect from a 4G service.
I must say, I find your All-You-Can-Eat offer very unfulfilling. And, from looking at your forums, it would seem that I am far from being alone in that.
on 11-11-2018 04:36 PM
on 13-11-2018 09:08 PM
I think it's a prepaid service, though a SIM card which I believe I can top up.
But to answer your overall question, then no. I don't believe that it's the structure, as the speeds are slow when I am outside, or at work in the port area of Dublin. I suspect its a matter of 3 Ireland not having the proper infrastructure to facilitate 4G speeds for all users that are using data on the network.
on 13-11-2018 10:19 PM
13-11-2018 11:17 PM - edited 13-11-2018 11:20 PM
I certainly hope that they are!
But I did try switching to 3G - as I mentioned in the initial post - but without any noticeable difference. My hunch is that they have too many people on the networks clawing for the same inadequate amount of available bandwidth.
on 13-11-2018 11:25 PM
on 14-11-2018 08:57 PM
Thanks for the advice there, Micael_Mick. But I was under the impression that my initial post would be read by a moderator or a representative of 3 Ireland.
If anything, I would have thought it would instigate some sort of response from their Support Staff.
No **bleep** luck.
15-11-2018 09:05 AM - edited 15-11-2018 09:07 AM
@pseduaminIt's a forum so other community members provide help where they can. You can tag one of the mods or just saying "can a Three Rep help" something like that. They probably didn't reach out because @Michael_Mick was chatting to you. You can send the mods a PM as well @Three_Rachel - I've seen her help before a few times so she's tagged now for you.
on 15-11-2018 09:40 AM
@pseduamin Happy to look into this for you. @Michael_Mick has gone through a few things with you so I think the best thing is to get a closer look at your service and the area. If you're happy with that, just send me a PM (you'll see the link in my signature) Include your number, name, address and date of birth. This is so I can validate your account before I look at your service specifically. Thanks'