on 12-10-2016 08:18 PM
on 12-10-2016 08:21 PM
on 12-10-2016 08:24 PM
on 12-10-2016 11:03 PM
on 13-10-2016 06:38 AM
@eclipse05, I just received an update that your refund will be back on your card in the next 10 days.
Thank You. That's good news but yesterday I called customer care and I was told that Samsung's VR set shouldn't be taken from me and this was considered as a gift from Samsung due to the whole recall situation.
I wasn't informed about that before and I was asked to give it all back including VR at the shop.
My wife has S7 and I could still enjoy VR especially as I bought few games via Oculus marketplace. I totally forgot about it. I spent approx €30 for VR experiences and some Zombie games
Can I get it back?
on 13-10-2016 11:48 AM
Hi Guys, you won't be able to order new phones until the Note 7 refund has been processed and the upgrade is put back onto your accounts. If you ring 1800 947 591, our team will be happy to help with any queries on this.
on 13-10-2016 12:21 PM
on 13-10-2016 12:38 PM
Please could a mod confirm that if I take my phone into Henry Street (for a 3rd time!) that there will be a loan phone set aside for me while Three process my refund.
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