on 11-10-2016 09:58 AM
It would be good to know what the statement "...take advantage of the remedies available" means from a Three Ireland perspective, Sheena. Awaiting the Three update with interest and concern!
Hi everyone, here's a link to this morning's statement from Samsung - https://news.samsung.com/global/samsung-will-ask-all-global-partners-to-stop-sales-and-exchanges-of-...
We will post here again as soon as we know more.
on 11-10-2016 10:48 AM
Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.
What are the remedies available?
I asked yesterday:
Could a moderator confirm whether they are still working through the list in chronological order or is it the case that I have just been forgotten about?
Still no contact.
To quote Papa Lazarou, This is just a saga now!
on 11-10-2016 12:30 PM
on 11-10-2016 02:13 PM
on 11-10-2016 05:13 PM
Hi all, as you may have already heard, Samsung has reported a battery safety issue with the Galaxy Note7 requiring you to turn off the replacement device you received. Please call 1800 947 591 for further advice on how to return the device and receive a full refund.
If you have received a VR headset or a 128GB memory card, you do not need to return these items.
If you never received an replacement Note 7 through the exchange program, and you have already returned your original Note 7 to Three via store/post/courier, we will be in touch by phone to discuss your new device and plan options once your refund has fully processed.
If you have not yet returned the original Note 7 you received from Three, you need to turn it off and return it store. A refund will then be processed once it’s delivered to our warehouse. Once the refund is processed, our dedicated team will call you to discuss your new phone and plan options.
If you entered a new contract when you purchased the Samsung Galaxy Note7 and do not wish to remain in that contract, we will make arrangements to cancel the contract without penalty.
The above is all the info we have at the moment. If you have a question, pop any of the Mods a PM with your details and we can look into this against your account.
on 11-10-2016 05:17 PM
on 11-10-2016 05:29 PM
I bought tepered glass to put on my Note7 €7,99
I got a Spigen Case for $32 shipped straight from USA
Also I got another case for $29,99 from UAG as Spigen case was quite terrible.
Now what to do with that stuff. Throw it away? Useless?
That's too bad
I am calling to that number above and I am being transferred for the 5th time don't know why but it's beginning to funny
on 11-10-2016 06:20 PM