on 14-02-2017 12:58 PM
on 14-02-2017 01:24 PM
Samsung have essentially said that any amendment to the handset firmware, excluding OTA, will invalidate the warranty.
on 15-02-2017 09:10 AM
Just to give a further update on this - we're working closely with Samsung on this and finalising the testing and roll out. We don't have the exact date just yet but it's likely to be days. We'll keep you posted.
15-02-2017 09:18 AM - edited 15-02-2017 09:21 AM
I think that one of the challenges that is (possibly) the root cause of these OS OTA release delays is:
1) That the OS is developed by a fairly (highly?) competent software house - Google.
2) That this new OS is released to hardware manufacturers, who have a deep understanding of how their hardware works and a fairly good grasp of how the OS works.
3) That the customised/tailored new OS is released to the carriers. These are telcos who do not have mobile technology nor software development within their core competencies. Thus the carriers make mistakes more often than not with their own branding customisations.
Thus we, the end customers, who have purchased a handset through a telco will eventually get an OS OTA update that is full of bloat-ware and almost certainly unstable and prone to weird behaviour. This isn't to suggest that Google and the hardware manufacturers are perfect coders by any stretch of the imagination; this is that the companies should play to their core competencies.
Google ran through multiple Dev Beta releases before they were happy to release Android 7 to the hardware manufacturers. The hardware manufacturers also ran through a reasonably extensive Beta program before they released the OS to handsets purchased through themselves. Bugs were discovered, the release was halted, the bugs were fixed and tested and the release was resumed.
The final OS release from the hardware manufacturers was then released to the carriers who have made mistakes in custom branding and embedding carrier specific bloat-ware - thus the end customer, who purchased the handsets through the carrier gets to "pay" for the carrier's mistakes...
on 16-02-2017 04:52 PM
I can assure you @GaryH that our devices team do their utmost to ensure our customers get the best software updates possible in situations like this. Keep an eye on here for more info on this release date.
on 17-02-2017 08:06 AM
on 22-02-2017 09:28 AM
So setting the expectation to be news in a few days on 15/02/2017, no further updates at all from Three.ie a week later...
Obviously the Three.ie staff who post replies here are not responsible for Three.ie policy, nor the validation and QA of the Android 7 updates - it is Three.ie as a legal entity that is failing here. I fully understand that timelines may change as unforseen issues occur and need to be resolved, but at least some level of customer communication even if that be, "sorry, we don't know" or "sorry, there has been a delay" is surely in order?
It simply would be nice if Three.ie made an attempt, however shallow and meaningless that might be, to give the impression that the customers actually matter to Three.ie. Thus far, the impression that Three.ie have left me with is that customers are an annoyance, rather than the purpose of their business.
If there is another delay, which I'd have to say seems fairly obvious, then let us know. If there is no update, then let us know that as well. Continual customer communication and contact is perhaps the single most important part of customer service...
23-02-2017 12:10 PM - edited 23-02-2017 02:50 PM
Android 7 is now available for Samsung Galaxy S7 Edge handsets from Three.ie. I assume this also means that it is also available for the Galaxy S7.
I'm downloading it now - 1338.77Mb - 1.31Gb
It took 1hr 15min, or there abouts to download Android 7 over Mobile Data and approximately 40 minutes for the new OS to install and configure.
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