Android

[LegioXII]

Hey,

I am currently in Croatia and I am using the Unlimited Fles Max plan so I should have some free minutes, sms, data etc. but the thing is that I cant connect to any network there manually or automatically so I have just emergency calls. 

What should I do?

Thank you.

[Three_Karen · Accepted solution]

Hi @LegioXII can you PM your number so I can get this investigated for you. 

[billbond4]

Change setting to manual, and restart phone
Did you check your settings on 3 website?

[LegioXII]

I tried to change to manual and restart phone but still the same. About the settings on 3 what should I look for?

Thanks.

[billbond4]

On the LHS if you go to My Settings

--> This is what I see 

My settings.

Using your phone abroad.

You can make calls abroad whilst in countries listed under Prepay. For price details go to three.ie

> More information on making calls abroad

To change your international roaming settings, you need to call Customer Services on 1913 free from your Three mobile or 083 333 3333 / +353 83 333 3333 from any other phone.

 

Internet access settings.

All usage abroad will not come out of your monthly allowance but will be billed to your account.

*EDIT: fixed formating - Sheena*

[LegioXII]

Alright so I have the same settings. Ireland and abroad internet access marked. 

Interesting is that I was connected on network in Osterreich, Slovenia but when we moved to Croatia then it was all gone, no signal just emergency calls.

add: Everyone else around here are connected on some network. They dont have 3 tho.

Thank you.

[Three_Karen · Accepted solution]

Hi @LegioXII can you PM your number so I can get this investigated for you. 

[Ines]

Hi! I have an exact same problem as mentioned here. Can someone please help!

[Mac_n_cheese]

@Ines have you manually selected every network that comes up when you search and then tried each one for a couple of minutes?

[Ines]

I did! Several times. Also, tried to restart my phone several times.

[billbond4]

Enable 3g, restart phone and see if that helps