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Oneplus 5 Intermittent Internet

Lookout

Hi,

 

Ive had issues with internet on my Oneplus 5 ever since moving to three several months ago.   Internet services are very hit and miss, often even when the phone reports having a full signal for 4g. After reading around on the forum this morning I have disabled the 4g option and it seems to have improved somewhat but Id rather be able to utilise 4g if possible.

 

Any help appreciated.

 

Thanks,

Colum

Re: Oneplus 5 Intermittent Internet

@cfoley  Is it everywhere with 4G or in one area. Are your internet settings correct? 

I am not a Three employee. I'm just a little helper Smiley Happy

Re: Oneplus 5 Intermittent Internet

Lookout

Hi,

 

Thanks for the reply. I *thought* I had the correct settings  but I found a post on this forum that had different settings and I've put them in now, I've switched back to 4g selection and ill see if it makes a difference.

 

It doesn't seem to be limited to just a particular location.

 

 

Re: Oneplus 5 Intermittent Internet

Lookout

Hi ,

 

Following up on this thread. After having the new settings for a few days now I can see it hasnt helped and the issue of intermittent internet is still persisting for me.

 

Any other suggestions?

 

Thanks,

Colum

Re: Oneplus 5 Intermittent Internet

3 Community Manager

@cfoley Thanks for trying different settings. Are you still experiencing dips? When was the last time you updated your SIM? 

Highlighted

Re: Oneplus 5 Intermittent Internet

Lookout
Hi,

Yeah still experiencing issues, the sim is about a year old, from when I
first moved over.

Thanks
Colum

Re: Oneplus 5 Intermittent Internet

3 Community Manager

You mentioned earlier that this tends to happen in a few locations. This often indicates a faulty SIM or phone. Are you in a position to try your SIM in another phone, just to test this out? 

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