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OnePlus 3 - No service most of the time/ intermittent internet

Navigator

I have had the OnePlus 3 since the release over a year ago. Since then I have never had any issues with my phone or network/coverage - across the UK!

 

Recently, my phone started loosing signal which I fixed at the time with restarts. I then factory reset my phone to see if that fixed the issue which it didnt. Next I phoned up 3 who advised it was a faulty sim. New sim still has issues, additionally, I get an message "From 3: Sorry, we cannot automatically set your phone for internet and picture message use. To do this, go online on a PC www.three.co.uk".

 

Following this message I get issues with network and service. 

 

I have checked my APN settings at least 20 times Smiley Happy - following multiple guides and all of them not working. I have at the moment reset it to default. I have also noticed that it usually goes from 4g > 3g > no service? no idea what that means?

 

I am running out of ideas, otherwise i am going to have to look for another provider! please can you help me here? The phone is also fully up to date! 


Chosen Solution

Re: OnePlus 3 - No service most of the time/ intermittent internet

[ Edited ]
Leader

Hi am I correct in say you're based in the UK using 3UK as your provider

if this is the case you need 3UK help forum this is the forum for 3 Ireland

and even though both are 3, they're seperate entities Smiley Happy

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Re: OnePlus 3 - No service most of the time/ intermittent internet

[ Edited ]
Leader

Hi am I correct in say you're based in the UK using 3UK as your provider

if this is the case you need 3UK help forum this is the forum for 3 Ireland

and even though both are 3, they're seperate entities Smiley Happy

Re: OnePlus 3 - No service most of the time/ intermittent internet

Navigator

Hi yes, thats correct, but searching all over, there are no forums for 3 uk Smiley Sad can you point me in the right direction? 

Re: OnePlus 3 - No service most of the time/ intermittent internet

Leader

You could try Facebook for Three UK of possibly there might be something on http://www.three.co.uk/Support

Re: OnePlus 3 - No service most of the time/ intermittent internet

Navigator

cant find anything... ive tried to ring three uk as well, no luck. 

 

I guess I will see what I can find out elsewhere.

 

thanks!

Re: OnePlus 3 - No service most of the time/ intermittent internet

3 Moderator

Hey zkgkilla1👋  Here's their contact details 👉 http://www.three.co.uk/Contact-us/i 😊 Mairéad

Re: OnePlus 3 - No service most of the time/ intermittent internet

Navigator

thanks, I have already gone through the process of contacting three direct, their response is to use a phone that is supported... I was wondering if the fourms had any idea what was going on! 

 

thanks anyway. 

Re: OnePlus 3 - No service most of the time/ intermittent internet

3 Moderator

Hey zkgkilla 👋 You'll need to get in contact with Three UK for advise on your phone 👉  http://www.three.co.uk/Contact-us/i 👌 Mairéad

Re: OnePlus 3 - No service most of the time/ intermittent in

Scout

I have the same problem with my mobile no service can it be sorted I have Irish number

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Re: OnePlus 3 - No service most of the time/ intermittent in

Navigator

Me too...........................ON broaband with Huawei Wifi.

 

It was fine up until a few weeks ago and is now ATROCIOUS......

 

Three tell me there is nothing wrong ............................ But if it doesnt work ........................Its fair to asume that There is something wrong

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