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Not receiving random text

Navigator
I have noticed that I'm not receiving text messages. I've tried resetting sim card. Was on the help line, but still have the problem. Very difficult to see if it's fixed as ur asking someone to text you and this can take from 30secs to a day . Going to see if I can get a new sim this might be the problem

Chosen Solution

Re: Not receiving random text

[ Edited ]
Navigator

My address is ********** 

 

@Fiona34 * edited out personal data / Click on the "send me a PM" in my signature under my post

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Re: Not receiving random text

Yeah thats tricky because you don't know if you're getting texts you haven't received until someone says it to you. New sim might do the trick, is it an old sim?

I am not a Three employee. I'm just a little helper Smiley Happy
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Re: Not receiving random text

@Fiona34 curious if new sim made a difference?

Re: Not receiving random text

Navigator
Still haven't got it yet . Getting it tomorrow hopefully.fingers crossed it
will

Re: Not receiving random text

Navigator
Got new sim wait in for it to register.

Re: Not receiving random text

Navigator

No still no getting texts from Vodafone

Re: Not receiving random text

[ Edited ]
3 Community Manager

@Fiona34 Sounds like something we' ll need our team to check out to see if there's a routing problem with your number. Is it more than one number you're not receiving texts from? For the case, I'll need the numbers that have attempted to text you, dates and times as well as your own number, name, address and date of birth. Send a PM with those details when you're ready. Thanks

Re: Not receiving random text

Navigator
Thanks was on phone to someone waiting for engineer.

Re: Not receiving random text

3 Moderator

Thanks @Fiona34 Keep us updated here and let us know if you need anything else 👍  

Re: Not receiving random text

Navigator
Still waiting on engineer. Was supposed to hear on Saturday still nothing but have filled in 2 surveys
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