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New Galaxy S5 Won't Charge -solution from three?

[ Edited ]



I have a problem with both my phone and the options for solution three are providing and am hoping you can help.


I got my Galaxy S5 on upgrade at the end of March this year. Everything was fine up until last night when I went to charge my phone and it won't charge. When I plug it in (original charger) the lightening bolt comes up to show that it has connected but it just won't charge. I tried someone elses charger this morn and that won't work either. 


I brought it to you Three store in the Parkway and they plugged it in with their charger and the same again. Then I was told that it would have to go to a technician and therefore be sent away and that this would take 3-4 weeks. I then asked would they give me a replacement phone in the meantime as I need my phone for work and they said they couldn't as all replacement phones were being used by other customers at the moment. I checked the other two stores in Limerick and was told the exact same thing - no replacements available. So basically through no fault of my own and through an obvious fault with one of your products, I was offered no solution except to loose my use of a phone for up to a month (and still be expected to pay my monthly bill which I was also told!)


To say I am disappointed and angry is an understatement. At this stage I just want a replacement phone as I can't be without for that length of time and it's very unprofessional of three I think to attempt to offer this as a solution. Could someone from three please get back to me either here or email with either a solution to try and sort the phone myself or one that doesn't leave me phoneless for up to a month.


This is my first time posting to these boards so hope I am posting in the correct place.


Looking forward to hearing from someone.




Re: New Galaxy S5 Won't Charge -solution from thre

Hi Caroline, sorry to hear about your phone, I know it's super frustrating to be left without it.

Can you send a PM with your details and I'll look into this for you?

Three – Covid-19

In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.

Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores

Self-serve options such as, My3 App & Web, 1913 & SMS Codes are also available to you.

For more tips & information, please click here.

We apologise for any inconvenience caused and thank you for your understanding.