Android

[wotwv]

I have been with Three since they acquired O2 Ireland, never had any issues with my phone or the network. But now my phone is locked, after my friend inserted his Tesco SIM card into my phone I get the following message: SIM network PIN blocked. Enter SIM network PUK.

My smartphone is Samsung Galaxy J3 (6) Model number: SM-J320FN I can also provide any other information like IMEI code if needed. I have been unsuccessful at trying to solve this issue and I really need your help! Thanks!

[Three_LisaQ · Accepted solution]

Hi wotwv,

I'm sorry to hear that! As @billbond4 says, it may be that the incorrect IMEI was given when requesting it originally. Alternatively, it may be that the unlock code generated by the manufacturer for your phone hasn't accepted by the phone. In that case, we need to request a master unlock code for your phone.

Can you PM me your number, IMEI, name, address and DOB and I'll check this out for you 👍

Lisa

[Three_Mairead]

Hi wotwv and welcome to the 3Community! Did you request to have that phone unlocked before your friend put in his Tesco Sim card? You can request an unlock code here Let me know if you need any help with this? 

[wotwv]

Hi, we didn't request a phone unlock before that, we didn't even know it's going to get locked. I have requested a phone unlock, thanks for that link. I will let you know how it goes, hopefully I will be able to unlock my phone really soon, thanks again for helping.

[Three_Mairead]

You're very welcome @wotwv, have a great weekend 😊

[wotwv]

Hi. I received an unlock code by e-mail. When I entered it, it said: Network unlock request unsuccessful.

My IMEI was correct and I entered the code correctly few times. Not sure why It didn't work, any ideas?

[billbond4]

Sounds like the imei code that was given was incorrect.
I would suggest you request the unlock code again

[Three_LisaQ · Accepted solution]

Hi wotwv,

I'm sorry to hear that! As @billbond4 says, it may be that the incorrect IMEI was given when requesting it originally. Alternatively, it may be that the unlock code generated by the manufacturer for your phone hasn't accepted by the phone. In that case, we need to request a master unlock code for your phone.

Can you PM me your number, IMEI, name, address and DOB and I'll check this out for you 👍

Lisa