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My3 App Isn't Working on Android 8.0

Guys! The My3 app was working just fine when my Note 8 was running Android 7.0. Today I received update for Android 8.0 but now when I will open the app it is only loading a white blank screen on it's start up and closes itself after few secs. Can you please fix it??

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Re: My3 App Isn't Working on Android 8.0

Maestro

Hi there, can you delete and reinstall the app and let me know if this works for you? 

Re: My3 App Isn't Working on Android 8.0

[ Edited ]
Scout

 

Folks! The My3 application was working fine and dandy when my Note 8 was running Android 7.0. Today I got refresh for Android 8.0 however now when I will open the application it is just stacking a white clear screen on it's start up and closes itself after couple of secs. Would you be able to please settle it??

 

 

 

 

Regards,

 

 

Re: My3 App Isn't Working on Android 8.0

3 Moderator

Hi there 👏 Welcome to the Community and thanks for reaching out to us here. Are you able to log into your My3 account via a browser? Have you tried the app today? Deb

Re: My3 App Isn't Working on Android 8.0

Legend
Clear the cache and data of the app in to your settings, and login again

Posted From Sony H8266

Re: My3 App Isn't Working on Android 8.0

[ Edited ]
Scout

People! The My3 application was working okay when my Note 8 was running Android 7.0. Today I got revive for Android 8.0 anyway now when I will open the application it is simply stacking a white clear screen on it's start up and closes itself after couple of secs. OK have the capacity to please settle it??

 

 

 

 

Re: My3 App Isn't Working on Android 8.0

@peter01 you probably just need to uninstall and then install the app again.
Posted From Huawei ANE-LX1

Re: My3 App Isn't Working on Android 8.0

The My3 application was working fine and dandy when my Note 8 was running Android 7.0. Today I got refresh for Android 8.0 however now when I will open the application it is just stacking a white clear screen

Re: My3 App Isn't Working on Android 8.0

UNistall your App and reinstall it to see if that helps. Make sure the app is updated

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