Hi. I've noticed over the last few months that I'm not receiving certain texts, it seems very randomly from different networks and only intermittently... I do receive most texts sent to me, but it's very difficult to determine.
So I was already in contact with your network team, and the gentleman suggested I need to "monitor" texts I don't receive over the next few days, and then come back to them with dates, times and phone numbers they were sent from. If I don't receive the text, how am I supposed to know it has been sent to me, and how am I supposed to subsequently monitor it? Bit difficult, if not impossible. I've seen some people here got their SIM reset, or a network reset (?), and it seemed to have resolved the issue. I'd appreciate if someone could help me with this, I cannot monitor and provide dates and times and numbers for texts I've never received - people rarely ring me to let me know they've sent me a text and confirm that I've received it... 😉 thank you...
