I need proof of purchase to send device for repair

Anonymous · ‎16-06-2016

My HTC device is in need of repair and to send it off for repair I need to send proof of purchase with the device to HTC. I can't find the receipt from when I got the phone in Feb, 2015.

Is there any other way to get a proof of purchase?

I literally can't use the mobile device at all since it does not charge and is battery dead, so my contract is being wasted.

Three_Brogan · ‎18-06-2016

Hi allyssaagra, if you send me a PM with your number, address and date of birth plus the IMEI of the phone, I'll arrange this.

View solution in original post

Three_Brogan · ‎18-06-2016

Hi allyssaagra, if you send me a PM with your number, address and date of birth plus the IMEI of the phone, I'll arrange this.

Anonymous · ‎07-11-2016

Three_Brogan,

I am also facing the same situation as allyssaagra. I need proof of purchase for my Samsung S6 Edge so I can send it off the repair on friday.

Can you please help?

Three_Bob · ‎08-11-2016

Hi @Anonymous, Can you PM me your details so I can check this out more for you? I just need your mobile number, full name, address and DOB. Also send on the IMEI of the phone too. You'll get this by dialing *#06# into the phone.

Anonymous · ‎24-01-2017

Hi there. I have the same issue, I need a proof of purchase please. I got my phone in Dec 2014

Thanks

Liz

Anonymous · ‎25-01-2017

Could I get proof of purchase please? I can't work out how to email 3. Do they have a customer service email address!?!

Anonymous · ‎25-01-2017

I need a proof of purchase of my phone 2 years ago to get it repaired by Pier. I'm not sure if I could email the details to someone? Also , can I continue my insurance with Pier if I am out of contract and continuing on Prepay? I need to switch to prepay as at the moment I have nothing. Can I do that be email or over the phone as I have small children at home and it's hard to get to a shop. Thanks.