12-08-2018 10:31 AM - edited 12-08-2018 10:34 AM
My Huawei GX8 (RIO L01) is stuck where the login/unlock screen should be.
On startup it goes through the Huawei screen and the three logo, but when it gets to the screensaver where you normally log in it gets stuck. All it will do is lock/unlock the screen to show the screensaver. The power button works for restart.
I've tried wiping the cache partition and doing a factory reset. No change.
I've tried updating the firmware via SD card but it gets stuck at 0%.
But there are lots of different firmware versions depending on the EMUI version (which i can only see in the phone settings if the phone is working)
I've tried doing an 'eRecover' via wifi but it results in 'Getting package info failed'
I've tried using Huawei Suite, but it won't connect as I can't get to the phone settings.
on 14-08-2018 03:30 PM
Sorry to hear you're having difficulties in getting your phone sorted. Since the steps you've tried already haven't resolved the issue for you, the only other option would be to send the phone for analysis and repair. You can have it sent away from your local 3 store.
15-08-2018 10:15 PM - edited 15-08-2018 10:20 PM
does anyone know the correct firmware update version?
i can find many other versions for other carriers (eg vodaphone) but none for three
i also dont know the custom number
on 16-08-2018 11:02 AM - last edited on 17-08-2018 09:14 AM by Three_Rachel
Thanks for your patience The latest approved software for the GX8 is RIO-LO1C368B330 and was approved by us on the 15/08/2017. I hope this helps