on 23-04-2018 07:58 PM
For the last couple of weeks my HTC 10 has been shutting down and boot looping. It won't turn on unless the charger is plugged in. This started happening at about 40% charge. Then at 50% and now it is shutting down at 60%.
I have done a Factory Reset but the problem is still there. I see on internet forums that many people have this problem. Can you help me in any way?
on 24-04-2018 09:02 AM
on 24-04-2018 10:18 AM
I would try to backup the phone and see if theres a software update that may fix your phone.
Also have you installed any new apps lately? Try uninstalling them to see if that helps
on 24-04-2018 10:23 AM
Had a look on XDA, it seems to be that the battery is faulty so backup the phone and bring it back to where you got it to get it fixed.
on 24-04-2018 04:59 PM
Yip, 2 years from HTC.
You could chance going to a phone shop and asking them to change the battery for you.
Again BACKUP everything before you go.
Or maybe its time to treat yourself to a new phone....
on 26-04-2018 09:28 AM
Yip, it shouldnt cost you anything if you get it repaired through the proper channels.
i.e. drop it into a three shop or send directly to a HTC authorized phone repair company