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Rejoined Three, cant register for 3Plus

Scout

Hi, I have rejoined Three and can not sign up for 3Plus as I have registered previously.

 

It says:

Looks like this email address is already registered for 3Plus. Please enter a different email address or try logging in. If you need help, click on "Forgot Password".

 

But when I click forgot password it asks for a phone number not an email address. I cannot enter my email to get a password reset. Can someone please help me with this?


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Re: Rejoined Three, cant register for 3Plus

Maestro

@CJOS100 Have you tried using a different email address? You can create a new email and it's really quick with gmail . If you don't wanna do that then only option is to pm the mods and they will help to remove your email from 3Plus, sounds like thats whats after happening.

I am not a Three employee. I'm just a little helper Smiley Happy

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Highlighted

Re: Rejoined Three, cant register for 3Plus

Maestro

@CJOS100 Have you tried using a different email address? You can create a new email and it's really quick with gmail . If you don't wanna do that then only option is to pm the mods and they will help to remove your email from 3Plus, sounds like thats whats after happening.

I am not a Three employee. I'm just a little helper Smiley Happy

Re: Rejoined Three, cant register for 3Plus

Scout

I'd rather not use a different email address just for 3Plus.

Thanks for suggestion.

 

Still waiting for a reply from mods / text from support regarding this issue.

Re: Rejoined Three, cant register for 3Plus

3 Moderator

@CJOS100 Hi there 👋 We can get this sorted for you as @Mac_n_cheese said, could you click on my name and send me a PM with your name, number, address, and date of birth and I'll get this looked at right away? 

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