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Can't login or change password 3plus

Lookout
Hi I hope somebody can help, I've been onto support a couple of times but still can't login or change password on 3plus, cannot register again either. I am a retuning customer to three using the same number. When I try to reset password no pin is sent. Hopefully somebody here can help? Thanks.
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Chosen Solution

Re: Can't login or change password 3plus

Leader

Hi,

I had this problem on the web based version of 3Plus and after much communication with Three community reps I successfully changed my password by NOT using special characters in the password. So my password now contains a minimum of eight characters made up of uppercase and lowercase letters and numbers only.   

 

The app version of 3Plus accepts special characters in the password.

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All Replies To This Topic

Re: Can't login or change password 3plus

3 Moderator

Hi there, I'll help you out here! Could you click on my name and send me a PM with your name, number, address, and date of birth, please?

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Re: Can't login or change password 3plus

Lookout
Hi Keith, I sent you a pm with the information requested.

Thanks.
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Re: Can't login or change password 3plus

3 Moderator
1

Re: Can't login or change password 3plus

Scout
Me too
I can’t reset the password
Can you help
Thx
1
Highlighted

Re: Can't login or change password 3plus

3 Community Manager

Hi all, for those of you having any difficulty with logging into 3Plus or if you can't change your password, please let us know here and then sent a Mod a PM with your full name, address and date of birth along with your phone number. @Huong You can identify Mods by "Three_" before our names. Have a look at Meet the Mods 😊 

1

Re: Can't login or change password 3plus

Leader

Hi,

I had this problem on the web based version of 3Plus and after much communication with Three community reps I successfully changed my password by NOT using special characters in the password. So my password now contains a minimum of eight characters made up of uppercase and lowercase letters and numbers only.   

 

The app version of 3Plus accepts special characters in the password.

0

Re: Can't login or change password 3plus

3 Community Manager

Thanks for that @cwn Has everyone else on this board tried that suggestion? @Cocoon  and @Huong Let me know if that works for you. 

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Re: Can't login or change password 3plus

Lookout
I can't reset the password because the system won't send me a pin, not possible to reset without been texted a pin.
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Re: Can't login or change password 3plus

Leader

Hi Cocoon, Is the SIM card in a Smart Phone or Mobile Broadband Router?

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