on 02-08-2018 02:41 PM
Hi Evan👋 thanks for getting in touch. Can you tell me when you noticed this? Can you send me on a screenshot? I might need to pass all that info on to our tech team, is this okay with you? Deb
on 03-08-2018 04:29 PM
on 04-08-2018 10:22 AM
on 05-08-2018 11:16 AM
Hi Guys, the parcels expire if not used so it could be that there are none available right now. @Joy_ronan123 I can check to see the date and time your parcel was due to expire and see if that corresponds with the text. Either way Debs has logged in with the tech team so I can just do a few checks, with your permission. I'll just need your name, number, address and date of birth by PM and I'll come back to you here. To send this PM just click on my username and it'll take you to my profile, then click on the send a PM link in my profile. Thanks'
on 05-08-2018 12:51 PM
Happened to me too, mine was valid through August 16th. The live chat gave me the number code for it, but Circle-K only accept the QR code. The Parcels menu isn't even there anymore on iPhone.
on 06-08-2018 02:01 PM
on 06-08-2018 02:24 PM
Hi C-B 👋 Thanks for reaching out to us. We are investigating this, and I'd like to add your info to it. Can you PM me your details? 👉 your number, name, address and date of birth, and if you have a Prepay phone can you include 2 numbers that you have called or texted in the last 7 days and your last top-up amount?