3Plus Help and Support

[Ar14]

I can't log into my 3plus app. I can log into it on my desktop no problem but I'm having an issue with the app. When I try to log in a note comes up saying I cannot log in as I'm offline and to go online and try again later. Is anyone else having this problem or does anyone know how to solve it?

[Three_Mairead]

Hi Ar14 👋 Have you tried uninstalling the app and reinstalling again? Can you also clear your cache/cookies and try to log in again? 

[Ar14]

I've uninstalled, reinstalled, cleared my cache and it still doesn't work. I contacted a 3 support agent and they helped me get access to my 3plus via the webpage but not the app

[Anonymous]

Hi Ar14 👋 Can I ask when your logging in from the app are you getting any error messages? 😊 Shane

[Ar14]

I am, when I try to log in I get an error message that the action cannot be completed while I am offline. However there are no issues with my internet connection

[Three_LisaQ]

Thanks for this info Ar14! if it's okay with you, I'll need to pass this on to our tech team to investigate. If you're happy for me to do this, can you send me a PM with your number, name, address, DOB and, if possible, a screenshot of the offline error you're getting?

[Ar14]

I Lisa, I have sent you a pm.
Thank you in advance

[Anonymous]

I've just got back to it there @Ar14 😊 Conor

[Slemk]

I also have same issue.

Do you think antivirus is needed on a modern windows laptop? Are there many viruses?
What to install from this antiviruses rating? I heard Avast is quite good. I would like to know your opinions. What can you say about avast antivirus review? It is good antivirus?

[Michael_Mick]

@SlemkNah not a virus issue. Sounds like something is interfering with it like a setting on the phone. Is the phone Irish? The app is and it only works if phone zone is Irish