byThree_Deborah101-07-201909:58 AM - edited 10-07-201903:35 PM
Here are 3 requests we receive from our customers on our community regularly;
Proof of Purchase
Prepay Usage Report
Before I explain what they are and what they're used for I'd like to let you know that only Three employees can provide these documents, in other words, you have to contact Three directly if you're looking for any of the above
How can you contact Three, you say? Well, there are a few ways:
• Contact Live Chat
7am - 12pm 7 days a week
• 1913 or if calling from abroad +35383 333 3333
8am - 8pm Mon-Fri / 8am - 6.30pm Sat & Sun
9am - 8pm Mon to Fri / 10am - 6pm Sat & Sun
• 3Community 👍(please note, if you have not posted on the 3Community at least once, you will not be able to send a PM until you do).
9am - 8pm Mon-Fri / 10am - 6pm Sat/Sun
1. Proof of Purchase
Here are some of the reasons you may need proof of purchase:
• Insurance claims
• Unlock codes
• Repair under warranty
• Manufacturer competitions
For your own personal records.
No matter the reason, we are here to help you. The information that’s included in the proof of purchase is as follows:
• Your Name, account number and mobile number.
• Your Email (optional)
• Make and Model of the phone/router
• IMEI • Order date • Value of the phone/router
• VAT amount
• Account type and status.
To request your proof of purchase, contact Three and once we’ve requested the document, it will take up to 24 hours before you receive it by email.
If you need a phone/router receipt For VAT purposes and ss long as the phone/router was purchased by you from Three (Irl) then we'll provide you with it. The VAT receipts exclude your mobile, account number, account type and status. If this suits you better, get in contact withThree
Top UpsWe also provide VAT receipts for your top-up, make sure you have your business VAT number to hand (if applicable). It normally takes 3-5 days before you'll receive either of these by email.
3. Prepay Usage Reports
Usage reports show a breakdown of calls, text and data usage in bytes. You’ll be able to see dates, start times, call duration, cost and the number you called or texted. Calls made or messages sent using data will not show up on this report nor will any websites you have visited. We have no visibility of incoming calls, and that’s why they won’t show up on the report either.
To get a usage report, your Prepay account must be registered with your name address and date of birth and a valid email address. You can do this on your My3 account Here. A usage report can go back a maximum of 120 days and once it’s requested, you’ll receive it in 3 to 5 working days by email. The report is password protected and the password is the last 4 digits of your mobile number.