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  • Three_Sheena
  • 18-03-2015
  • 42480
  • 7

Network or Coverage Issues

by on ‎18-03-2015 04:41 PM - last edited on ‎21-01-2020 12:06 PM by 3 Community Manager (42,480 Views)

Network or Coverage Issues.jpg


If you’re having issues with the service on your phone, here’s a handy checklist to troubleshoot with. If you need help with your broadband service, click here.


Restart your phone (an oldie but a goodie!).


Using Android


Click here for more

Check that your Network Mode and Network Selection are set to Automatic.

Ensure your Access Point Name settings are entered correctly and match the below. For a more detailed guide on this, click here -

Name: 3 Ireland


Proxy: not set

Port: not set

Username: not set

Password: not set



MMS Proxy:

MMS Port: 8799

MMS Protocol: WAP 2.0

MCC: 272

MNC: 05

APN Type: not set

Using iPhone

Click here for more
Reset your Network Settings under Settings – General – Reset. Note that this will also delete your saved WiFi passwords.

Try another SIM in your phone.

Click here for more
If it works, then you may need a new SIM or there could be something wrong on your account.


Clear your cookies and cache

Click here for more

 If you're having trouble loading some or all websites on your phone or broadband, try clearing your cookies and cache. On a PC, press CTRL, SHIFT and DEL for this. On iPhone, go to Safari in your Settings to do this. And on Android open the browser menu and go to Settings to clear the cookies/cache.

Try switching to 3G to see if your service changes.



If the above steps haven’t helped, search the Community and see the advice from others experiencing this in your area and what helped them.


We may need to investigate a potential issue in your area. Please get in touch to let us know that you’ve tried the above, and answer the below questions:


  • Do your friends and neighbours have the same issue in the same area?
  • Do you experience the same issue everywhere you go?
  • Is it worse in the evenings or the same all day?
  • Did the issue start recently or has it always been like that?
  • Do you get a particular error message?
  • How many bars of service do you see, and what letter is beside them? ie, H, H+, 4G or R.
  • What phone are you using, and what version of software is on it?

Remember; the Community never sleeps.




At Three we are updating our systems to make your 3Community experience even better. From Friday the 24th of January, the community will become read-only in preparation for launching a new and improved 3Community later this year

All our useful tips and information can still be viewed in the posts and blogs. Once the new 3Community is ready to go, you will be the first to know. If you are a current member and need help during this time, you can still drop us a private message or alternatively contact us on Facebook or Twitter

Thank you for all your contributions to 3Community and we are excited to welcome you to your new 3Community soon