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  • Three_Deborah1
  • 10-05-2019
  • 1423
  • 16

How to get a Public IP for Broadband

by 3 Community Manager on ‎10-05-2019 04:26 PM - last edited on ‎06-09-2019 12:25 PM by 3 Community Manager (1,423 Views)

Public IP.PNG


One of our most popular questions on the Forum is about IP addresses. I’ve put together this article to help explain what it is we can do with mobile broadband accounts. Please note this is not something we can change in the background for anyone using a phone SIM.


A public IP address is required to operate video surveillance (CCTV for home, businesses and calving sheds) and other security systems such as gates.


We can change the APN settings on any of our broadband plans (Bill Pay and Prepay plans) to allow a Public IP address.  Because our broadband signal is over the air, your Public IP will be dynamic. This means it can change so it it’s not static. If the connection ends for any reason then an new IP will be used but that remains public.


What to do next?

You'll need to get the mods to change settings on your account. Follow the steps below before you PM


  1. Check your broadband number
  2. You must be the account holder
  3. Join the community and get involved.
  4. Pop on to one of our Public Posts and say Hello (only if it's your first time)
  5. PM one of the MODS with your number, name, address, and date of birth👉 #MeetTheMods

Don't forget to like this post if you found it helpful 👍

on ‎31-07-2019 03:42 PM
This article doesn't actually tell me what to do
‎06-09-2019 12:22 PM - edited ‎06-09-2019 12:23 PM

@Patrickstrad  It does it says:


  1. Join the community and get involved.
  2. Pop on to one of our Public Posts and say Hello
  3. PM one of the MODS 👉 #MeetTheMods

Basically only the mods can put the public IP in place but to contact them you have to post at least once in the community and then PM the mods. Communities are all about being out in the open so other visitors can learn what they need to do as well if they have the same issue or question or whatever which is why the one public post is required. 


Pretty sure any care channel can help but in my experience the mods here are a lot quicker and know more than the normal customer care person. 

by ricimal
‎15-10-2019 08:56 PM - edited ‎15-10-2019 08:58 PM

can you do this for a England customer?

by 3 Community Manager
on ‎16-10-2019 09:30 AM

@ricimal We can't as it's a completely different system and we have no access to it. If you contact 3UK support they may be able to help you out. Thanks'

by Darragh343
on ‎14-11-2019 06:15 PM

Hi there,
Any chance I could get a Public IP address for my mobile data plan?

by Legend
on ‎14-11-2019 07:43 PM
Send a mod a pm with your account details and they can do it for you
by Char
on ‎20-11-2019 09:40 PM

This was the most helpfully part of 3 web site. Thanks guys

by Char
on ‎21-11-2019 08:11 AM
Hi, I need a public IP address for my broadband but dont have the privileges to P.M. a mod ?
by 3 Community Manager
on ‎23-11-2019 05:46 PM

@Char You'll be able to send me a PM now. You see, you have to post publicly to be able to send PMs. I'll keep an eye out for you. 

by Char
on ‎23-11-2019 11:01 PM - last edited on ‎24-11-2019 08:43 AM by 3 Community Manager

Hi Deborah,

I am looking for a public IP address for my broadband. I got through to
tech support and I believe they are looking after it. My details are, xxxx,. Thanks
for your help.



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