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  • Three_Deborah1
  • 30-08-2019
  • 1281
  • 4

How to contact Three

by 3 Community Manager ‎30-08-2019 12:25 PM - edited ‎21-01-2020 04:30 PM (1,281 Views)

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So you need to contact Three. Well, it’s a good thing we’ve got you covered with a variety of contact methods. You can choose the method which suits you on your terms.  Below are the ways you can reach us. Just remember, this community is open 24/7 and we have some pretty legendary superusers that love to help and they’re Three customers just like you. Read on to find out more about how to get in touch with us.


  • My3 App Messaging and Live Chat
  • 1913
  • Facebook and Twitter


3Community 👍


We’ve put together help and support articles which you’ll find in the 3MadeEasy section on our Community. You can search 3MadeEasy on the Community or click  Here

In addition to this, you’ll also find lots of useful info and tips from the Community members and answers to questions you have or had as a Three Customer. We recommend searching the community for your question using keywords. If you want more info on how to create a topic and use the Community, check out these guides: Here.


My3 App Messaging and Live Chat

Hours: 7am - 12pm 7 days a week.


Did you know that you can chat with a Three Expert in your My3 app? Send a message with your query, carry on with your daily life and we’ll get back to you.  Just open your My3 App and select the “message us” button.   


You can also contact our Live Chat team on your laptop, tablet, phone or desktop by using this link . Make sure you have pop-ups enabled and just click the Chat Now button in pink. You’ll see the pop up below on your screen.


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Hours:  8am - 8pm Mon-Fri  and  9am - 6.30pm Sat & Sun including bank holidays.


Sometimes you might like to talk to somebody directly, and our customer care team is here for you. We can only discuss details of accounts with the named account holder or an authorised contact.

Business customers, please note opening hours are 8 am to 7 pm Monday to Friday and 9 am to 6.30 on Saturdays and Bank holidays (closed on Sundays).


Call us on 1913 or if calling from abroad +35383 333 3333. You can call 1913 from any phone regardless of network and from landlines. You’ll hear a Three greeting and you’ll be asked for your Three mobile or broadband number.


  • Enter your number
  • Select 1 for payments and billing queries
  • Select 2 for upgrades
  • Select 3 for coverage, mobile broadband and unlock code queries
  • Select 4 for SIM swaps
  • Select 5 for everything else


Hours: 9am - 8pm Mon to Fri and  10am - 6pm Sat & Sun and Bank holidays.


Our Social Media team is on hand to help you. Reach out to us through a public post/tweet, PM or DM. Remember not to publicly post your personal details (full name, number, address and date of birth). Sometimes we’ll ask for these details to access your account and help further. The response time is under an hour, so stay connected 😊 Posts/tweets out of hours will be responded to the following morning.


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Thinking of becoming a Three Customer


Are you considering joining our network? We have so much to offer; great phones, price plans to suit all and our amazing customer rewards app 3Plus Here on Google Play and Here on the App Store. Not to mention we’re the only network that offers All You Can Eat data and combine that with outstanding customer care.


Call us on 1800949560 (free phone)

Hours:  8am - 8pm Mon-Fri  and  9am - 6.30pm Sat & Sun including bank holidays.


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