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  • Three_Rachel
  • 18-04-2019
  • 3929
  • 5

How to Update your Outgoing Email Server

by 3 Community Manager ‎18-04-2019 09:43 AM - edited ‎24-05-2019 01:42 PM (3,929 Views)

Outgoing Server..png

 

How to Set Up Email

iPhone

To set up email on your iPhone, follow these steps:

  • Go to Settings.
  • Go to Passwords & Accounts.
  • Underneath the 'Accounts' section, go to Add Account. 
  • Choose your email provider and enter your email address and password. 

 

Android

You can set up email on your Android by following the below steps:

  • Go to Settings, then Accounts. 
  • Go to Accounts and Backup.
  • Go to Accounts, then Add Account. 
  • Choose the type of email account you wish to set up, then follow the instructions. 

Please note:

  1. If you're using a personal POP3 email account, you may be required to fill in your POP/SMTP incoming and outgoing servers. If you don't know this info, please contact your email provider.
  2. The process above is based on a Samsung device. Android device settings vary depending on the manufacturer, so it's best to check your user manual for specific instructions. 

 

Email Server:

In order to send and receive emails successfully from your phone you'll need to have the correct incoming and outgoing server email addresses. The incoming is set by your email provider. In the table below, you will see the outgoing server for each provider. The Outgoing Server is the address you'll need to input in your email settings. Please be advised that if the below outgoing server addresses are not working, you'll need to get in touch with your email provider.

 

Provider

Outgoing Server Address

Gmail

smtp-relay.gmail.com or smtp.gmail.com 

Yahoo

smtp.mail.yahoo.com

Hotmail / Outlook.com

smtp-mail.outlook.com

Eircom.net

mail1.eircom.net

Pure Telecom

smtp.puretelecom.ie or smtp2.puretelecom.ie

Sky

smtp.tools.sky.com

Magnet

smtp.magnet.ie

UPC

smtp.upcmail.ie

Imagine

mail.imagine.ie or mail.gaelic.ie

Digiweb

smtp.digiweb.ie

Strencom

relay.strencom.net

Smart Telecom

mx.mysmart.ie

Irish Broadband

smtp.irishbroadband.ie

Westnet

 smtp.westnet.ie

 

Adding New Server Settings

 

Android

  • Press ‘Menu’ and tap ‘Accounts’
  • Press ‘Menu’ again and tap ‘Add Account’; then enter your email and password and tap ‘Next’
  • Set your incoming settings (IMPA OR POP), and then enter your SMTP settings
  • SMTP Server: Your ISPs outgoing servers name
  • Security Type: ‘None’ to send without any added security layer
  • Require sign in: check it if you want to sign in with a password before sending emails
  • Port: the default port is 25., but you can choose also 587 or 465 if you’re sending out via SSL.
  • User name: your email address
  • Password: your password

Please note: Android device settings vary depending on the manufacturer, so it's best to check your user manual for specific instructions. 

 

iPhone

  • Go to ‘Settings’
  • Scroll down to ‘Mail, Contacts, Calendars’
  • Tap the email account from which you want to send messages
  • Tap ‘SMTP’ under ‘Outgoing Mail Server’ and then ‘Add Server’
  • Enter all the needed settings:
  • Server: set ‘On’
  • Host Name: your SMTPs servers name
  • User Name: your sending email address
  • Password: the password you chose. Use SSL: set it off, unless you have enabled an SSL mode on your SMTP server
  • Authentication: tap on it and select ‘Password’; enter your password
  • Server port: the default port is 25
  • Tap ‘Done’

Microsoft Outlook

  • Go to Tools and then Email Accounts.
  • Select Add a new email account and click Next.
  • Select POP3 for Server Type and click Next.
  • Enter your account details.
  • Enter the Incoming and Outgoing Server address. 
  • Click Finish. 

Microsoft Outlook Express

  • Select Tools and then Accounts.
  • Click Internet Accounts then Mail. Click Add.
  • Enter your name and email address and click Next. 
  • Enter your Incoming and Outgoing Server addresses. 
  • Click Finish.

Apple Mac

  • Click Mail > Preferences
  • Click ‘Accounts' and then click ‘Server Settings’
  • Input the following details for ‘Outgoing mail server settings’
  • Account: Click ‘Account’ pop up menu and choose ‘edit SMTP server list’
  • Username: your username on the mail server
  • Password: your password on the mail server
  • Host Name: the name of the mail server
  • Automatically manage connection settings:
  • If you deselect this option, you can specify the following as directed by your ISP:
  • Port, USE TLS/SSL: The port numbers for sending messages and whether to use TLS/SSL
  • Authentication: This option is available only for POP and IMAP accounts.

Thunderbird Email Client

  • Select Tools and then Account Settings.
  • Click on ‘outgoing Server (SMTP)’ and then ‘Add’
  • Complete the following details:
  • Description: Enter a general name for your SMTP server
  • Server Name: Enter the address
  • Default Port: type 25
  • Connection Security: either none or SSL
  • Authentication Method: most used method is passwords.
  • User Name: your email address

 

 

Updating Server Settings

 

The three.ie email SMTP relay system for outbound emails will no longer be available from 31 May 2019. Please follow the instructions below to update your server settings. 

 

Android

  • Press ‘Menu’ and select ‘Settings’
  • Select ‘Account Settings’, and click on the email account you want to edit
  • Scroll to the bottom of the screen and click ‘More Settings’
  • Select ‘Outgoing Settings’
  • Check the ‘Require sign in’ option
  • Enter the full email address as the Username and your password
  • Change the server ‘Security type’ and the ‘port’:
  • If you want to use SSL, change the port to 465 and select SSL form the encryption drop down menu
  • If you don’t want to use SSL, then change the port to 587

Please note: Android device settings vary depending on the manufacturer, so it's best to check your user manual for specific instructions. 

 

iPhone

  • Go to ‘Settings’
  • Scroll down to ‘Mail, Contacts, Calendars’
  • Tap the email account from which you want to send emails from
  • You will get to the ‘Email Information’ page for that account.
  • Scroll down to ‘Outgoing Server’, and click on the 'Outgoing Server’
  • Now you will see a list of ‘Outgoing Servers’ that have been configured. The one that is currently being used will be at the top and highlighted ‘Primary Server’, so click on that one.
  • Make sure that:
  • SSL is off
  • Authentication is set to PASSWORD
  • Outgoing port is 587
  • Click ‘Done’

Microsoft Outlook

  • In Microsoft Outlook, go to Tools and Account Settings
  • Select the email account from the list and click ‘Change’
  • On the ‘Change Email Settings’ window, click ‘More Settings’
  • Click the ‘Outgoing Server’ tab and check the ‘My outgoing server (SMTP) requires authentication’ option
  • Click ‘Advanced’ tab and change the ‘Outgoing server (SMTP)’ port
  • If you want to use SSL, change the port to 465 and select SSL form the encryption drop down menu
  • If you don’t want to use SSL, then change the port to 587

Apple Mac

  • Click Mail > Preferences
  • Click ‘Accounts; and from the Outgoing Mail Server (SMTP) drop-down menu, select ‘Edit SMTP Server List’
  • Make sure the ‘Allow insecure authentication’ option is unchecked
  • Enter the full email address as the username and your password
  • Click the ‘Advanced’ tab and change the ‘Outgoing server (SMTP’ port
  • Make sure that:
  • SSL is off
  • Authentication is set to PASSWORD
  • Outgoing port is 587
  • Click ‘Done’

Thunderbird Email Client

  • Select Tools and then Account Settings.
  • Click on ‘outgoing Server (SMTP)’ and highlight the email account you want to edit and click ‘Edit’
  • Make sure the ‘Allow insecure authentication’ option is unchecked
  • From the ‘Connection security’ drop down menu, select the desired option: SSL or none
  • From the ‘Authentication method’ drop down menu, select’ Normal Password’
  • If you want to use SSL, change the port to 465 and select SSL form the encryption drop down menu
  • If you don’t want to use SSL, then change the port to 587

If you are still having issues, or if your email provider is not listed above, please get in touch with your email provider. 

Comments
by Ger2
on ‎11-07-2019 11:03 PM
I'm really fed up with three now. I've been a three customer for a long time and theyou provide my wifi at home too. I also have a eircom account and can no longer send emails from my outlook express 2007. I have rung several times and was reassured it could be sorted. Still not working and nowe thinking of leaving them altogether. I have changed the outgoing server and still no way of sending email. This is bad form as I give three 30€ every month for my wifi. Does anyone know if this can be sorted with three or should I change wifi provider? Please no time wasting responses as I need a real answer to this. Can it be sorted out?
by
on ‎11-07-2019 11:35 PM
@Ger2 unless the above setting works then as far as I know you have to talk to your email provider. Three have retired the mail-relay server and likely because it wasn't working properly as you've experienced. Sorry wish I could help but the setting above is the only setting you can update unless you're okay with sending the email via phone/laptop/PC browser instead of using an app. Pretty sure it works from browser, it's the email app that's the problem. Oh have you tried downloading generic email app? I had an issue with my work email and Gmail so I downloaded a few apps and through trial and error it works. It not an eircom email though.
by Ger2
on ‎11-07-2019 11:45 PM
Thanks!I use Outlook express 2097 on my pc and have tried a few outgoing
servers. I may contact eircom again but I spoke to them recently and they
said it was Three's issue as they are my wifi privideo. I use eircom
webmail but don't like it. I'm old school and was happy with what I had.
Thanks anyways
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