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  • Three_Ashling
  • 05-01-2017
  • 3288
  • 0

How To: Upgrade your Phone

by 3 Community Manager ‎05-01-2017 03:57 PM - edited ‎06-03-2018 04:04 PM (3,288 Views)


Upgrade Your Phone.jpg


Want a shiny new phone? Fear not – it’s really easy to check your upgrade eligibility with Three.  


We offer our bill pay customers an upgrade from 3 months (90 days) before their contract is up. For example, if your contract is up on 31st December 2017, you are entitled to an upgrade from 30th September 2017.


We offer two easy ways to check if you’re eligible for an upgrade.




On your My3 Account under the ‘Mobile & Plan’ section, click ‘Check if you can upgrade’.


If you use the My3 App, tap the ‘My3 Account’ button, followed by ‘Upgrade Now’.




Both Billpay and Prepay customers can also check what upgrades are available to them on our e-shop upgrade page.


For more information on using our e-shop, see our ‘Online Orders and Returns’ guide here.


Please note: If you had a phone insurance policy with Three SOS, you will need to add it again when upgrading. 


Have a question about upgrading? Feel free to private message our mods or use the handy webchat tool on our website You can also check out our Community.




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