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  • Three_Jack
  • 17-05-2016
  • 3833
  • 2

All About Voicemail

by 3 Staff on ‎17-05-2016 09:46 AM - last edited on ‎12-12-2017 01:55 PM by 3 Community Manager (3,833 Views)

All About Voicemail.jpg

What is Voicemail?

Voicemail lets people leave you a message if your phone is off, has no signal or you don't answer.


You will get a text when you have received a new Voicemail message.


To listen to your messages or to activate your Voicemail just dial 171 from your mobile. The price of Voicemail depends on your plan.


Turn Off Voicemail

Bill Pay customers can turn off Voicemail by dialling ##21# from their phone.

Prepay Customers must contact the Mods.  

Turn Voicemail back on at any time by dialling 171 from your phone.


What are the Voicemail controls?

1. Dial 171

2. Select Option 1 and choose from one of the following options

Respond to the message


Listen to your message(s)

Press 1

Save your message or go to next message

Press 2

Erase a message

Press 3

More options

Press 0


Voicemail Settings

Your Voicemail greeting is the message that people hear before they leave a message.


Dial 171, select option 3 from your mobile phone to change or delete it. You can record different types of greetings that callers will hear when you don’t answer your phone.


For example, if someone calls you and you press the ‘end call’ button, you can set it up so they hear a different message than if they had called and your phone was switched off. All these settings can be changed by dialling 171, option 3 from your phone and following the simple instructions.


How do I listen to my Voicemail on another phone or while roaming?

Dial your mobile number with a 5 after the prefix from a landline or another mobile to access your Voicemail.


If your number is 0831234567 you would dial 08351234567.  You’ll be asked for your phone number and PIN for access to the voicemail mailbox.


You may be charged more than usual to call your Voicemail when you are abroad. You may also be charged if someone leaves you a message.


More Voicemail Information

If you have listened to a voicemail message, it will be automatically deleted after 2 weeks. If you have not listened to your voicemail, it will be deleted after 3 weeks. Please note that once they are deleted, they are not retrievable again.


For further info on voicemail, see If you need your Voicemail PIN or have any other questions about your voicemail, contact our Mods.



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