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  • Three_Sheena
  • 27-02-2015
  • 411432
  • 61

Adult Content Filter: How to Turn Off

by on ‎27-02-2015 12:25 PM - last edited on ‎02-07-2019 04:19 PM by 3 Community Manager (411,432 Views)


Blog - Turn Off Adult Content Filter.jpg


We understand that mobile phones are part of daily life, and to help young people enjoy these services safely we provide internet filters to limit access to material that may not be suitable. This filter is automatically applied for prepay customers.


Customers who are over 18 can request for this age restriction to be removed. All you need to do is contact our Live Webchat team here with your account details.


Please note: If contacting the chat team on a desktop, you must have the Pop-Ups blocker disabled. If the blocker is enabled then the Chat Pop-Up box will not work


Once we have verified your age, we'll remove the filter. It can take 24 hours to complete


If you have a bill pay account, the filter is not applied as you need to be at least 18 to open this account type. However, if you’d like to have the filter applied to a bill pay account then feel free to contact us and we can help.


If you would like more information on internet safety visit our website where we have tips and guides for safe and sensible internet use. For information on keeping your children safe on their phones, see here

on ‎06-01-2017 09:28 AM

Hey Bedbug 👋 If you PM me your details I can help you out 😊

by Anonymous
on ‎07-01-2017 06:11 PM
Hi! I want to remove my filters too. Thanks in advance.
on ‎08-01-2017 10:20 AM

Hi Zorro1 👋 Can yous send me a PM with your details and I'll help you out 😊

by Anonymous
on ‎16-01-2017 03:23 AM
by Anonymous
on ‎16-01-2017 10:10 AM
I went into a 3 shop and got this removed about 4 years ago and now it seems to be turned back on. Can I get it removed? Thanks
by Anonymous
on ‎16-01-2017 01:11 PM
Please can someone help me to remove the parental filter?
by Anonymous
on ‎19-01-2017 04:41 PM
Hi. I would also like the block taken off my account please
‎19-01-2017 04:44 PM - edited ‎19-01-2017 04:44 PM

Hi Jade, can you PM your number, address and DOB please so I can verify your account and I'll do that for you right away. Karen 👍

by Richie7788
on ‎19-01-2017 06:34 PM - last edited on ‎25-01-2017 01:17 PM by

*edit: removed personal info*

by Anonymous
on ‎21-01-2017 01:58 AM
Pls. Turn off my adult filter

Hi and Welcome to the 3Community. Stay awhile and have a look around. If you haven't already registered, now is a good time to do so.

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