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  • Three_Sheena
  • 27-02-2015
  • 434899
  • 62

Adult Content Filter: How to Turn Off

by on ‎27-02-2015 12:25 PM - last edited on ‎02-07-2019 04:19 PM by 3 Community Manager (434,899 Views)


Blog - Turn Off Adult Content Filter.jpg


We understand that mobile phones are part of daily life, and to help young people enjoy these services safely we provide internet filters to limit access to material that may not be suitable. This filter is automatically applied for prepay customers.


Customers who are over 18 can request for this age restriction to be removed. All you need to do is contact our Live Webchat team here with your account details.


Please note: If contacting the chat team on a desktop, you must have the Pop-Ups blocker disabled. If the blocker is enabled then the Chat Pop-Up box will not work


Once we have verified your age, we'll remove the filter. It can take 24 hours to complete


If you have a bill pay account, the filter is not applied as you need to be at least 18 to open this account type. However, if you’d like to have the filter applied to a bill pay account then feel free to contact us and we can help.


If you would like more information on internet safety visit our website where we have tips and guides for safe and sensible internet use. For information on keeping your children safe on their phones, see here

on ‎01-05-2017 12:08 PM

@Tom_Bogdaniuk can you private message your details and we can certainly get this switched off for you. Karen 

by Misi
on ‎15-05-2017 12:06 AM

Hi, I would like my adult filter turned off? Thanks

by Misi
on ‎15-05-2017 12:37 AM

Sorry, i looking for a MOD to send my details to turn off my adult filter. Thx.

on ‎15-05-2017 09:42 AM

@Misi If you can send me your full name, number, address and date of birth in a private message I can help you out 🙂  

by Adrian_nica
on ‎15-06-2017 05:05 PM
How can i do the adulter filter of?
by 3 Moderator
on ‎15-06-2017 05:13 PM

Hey @Adrian_nica 👋 Can you send a private message with proof of id, mobile number and I'll certainly look into this for you? Mairéad

on ‎13-07-2017 09:06 AM
Could you remove my adult filter please?

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